Q: I want to return a product. What should I do?
A: After familiarizing yourself with our Return/Refund policy, e-mail us at [email protected]. In your email, please include the below items of information. This will go a long way in expediting your inquiry.
- Order #
- Detailed Reason for Return
- Applicable photo/video information
Q: How do I order from your website?
A: Submitting an online order is an efficient and secure method we encourage customers to use. On the product screen “Add Item to Cart” and review your shopping cart summary, then “Go to Checkout”. On checkout screen enter the necessary details requested (Billing/Shipping Address). Afterwards, review your basket and apply your billing payment. (credit/debit cards or paypal only). Hit “Place Order”. In a few seconds, a Web Order Confirmation E-Mail (WOCE) will automatically route to your e-mail address provided on the order. Please keep in mind a WOCE is not your final sales receipt, rather, for reference only.
Q: Is this item in stock?
A: A good frame of reference is if the item is currently advertised online, it is in stock. However, if you are curious about the quantity of this stock, please contact Customer Service at 1-619-548-4626 to confirm inventory.
Q: Can you give me a shipping quote to my state?
A: Please enter your full billing and shipping addresses on the designated areas during the Checkout process. By doing so, a shipping quote will automatically generate unique to your cart and Ship To location.
Q: What is the status of my order?
A: Feel free to reach out to Customer Service for updates! Email at [email protected], or 1-619-548-4626.
Q: Will my credit/debit card be charged immediately after placing an order?
A: Yes, your payment method will be charged at the point of sale.
Q: How long does processing and shipping take?
A: Please allow 1-2 business days to process and ship your order. Online purchases submitted over the weekend will begin to be processed on Monday when normal business hours resume. Holidays excluded. Once shipped, estimated delivery time varies based on shipping method/carrier and delivery location. All orders are shipped from San Diego Bicycle Co warehouse located in San Diego, CA.
Q: Do you ship internationally?
A: Presently, we do not ship directly to international customers outside the US and Canada.
Q: I ordered a complete bike. How is it packed? How much assembly does it require?
A: All complete bikes are pre-assembled in a factory box by the manufacturer. Although this is partially built, bikes are mainly put together just enough for shipping purposes. Further installation is advised including the front wheel, saddle, handlebar and pedals.
If you are at all hesitant with full assembly, we strongly encourage visiting your neighborhood certified dealer with a professional mechanic to arrange for a complete bike build. This ensures that everything has been installed correctly by a professional so that any warranty coming with the parts will be fully backed.
If we still haven’t answered your question, please contact us:
Call us: 1-619-548-4626
Email us: [email protected]